Welcome to Lake Naivasha Crescent Lodge’s official website. By accessing or using our site, booking services, or engaging with our content, you agree to the following terms and conditions. Please read them carefully before proceeding.
1. General Information
Lake Naivasha Crescent Lodge (“we,” “us,” “our”) offers hospitality services including room accommodations, event hosting, dining, excursions and more. These Terms apply to all visitors, users and customers.
2. Reservations and Cancellations
- Reservations can be made through our website, email or by phone.
- A valid payment method is required to confirm your booking.
- Cancellation policies vary by season and room type. Please refer to the specific cancellation terms provided during booking.
- No-shows or late cancellations may result in partial or full charges.
3. Check-In & Check-Out
- Check-in time: From 12:00 PM
- Check-out time: By 10:00 AM
- Early check-in and late check-out may be available upon request and subject to additional fees.
4. Rates and Payment
- All rates are displayed in Kenyan Shillings (KES) and US Dollars (USD) and include VAT unless stated otherwise.
- Prices are subject to change without prior notice but confirmed bookings will retain their quoted rate.
- Payment can be made via credit card, bank transfer or mobile money.
5. Guest Responsibilities
- Guests are responsible for maintaining the condition of the room and lodge facilities during their stay.
- Damages or losses caused by negligence or misconduct may incur extra charges.
- Noise levels must be kept to a minimum to respect the experience of other guests.
6. Use of Website
- All content on our website is for personal, non-commercial use only.
- You may not modify, reproduce or redistribute site content without prior written consent.
7. Privacy Policy
- We are committed to protecting your privacy. Any personal information collected through bookings or website use is stored securely and used solely for service delivery.
- We do not share your information with third parties unless required by law.
8. Limitation of Liability
- While we strive for accuracy, we do not guarantee that all website content is error-free or current.
- We are not liable for any indirect or incidental damages resulting from the use of our services or website.
9. Force Majeure
We are not responsible for failure to perform obligations due to events beyond our control, such as natural disasters, strikes, or pandemics.
10. Amendments
We reserve the right to update or modify these Terms at any time. Continued use of the website or services constitutes acceptance of any changes.
11. Contact Us
For questions or concerns regarding these terms, please contact us at:
Lake Naivasha Crescent Lodge
Email: hotel@crescenthotel.co.ke
Phone: :+254713023139
Location: Moi S Lake Rd, Karagita